Refund and cancellation policy

Last updated: August 11, 2025.

1. Product provision terms

GorkyCAD Pro provides access to cloud software under the SaaS (Software as a Service) model. The product is the right to use the service during the paid period according to the selected plan. The product is provided exclusively in electronic form via the web interface. No physical delivery is made.

2. Service regions

The service is available throughout the Russian Federation, the CIS countries and other countries worldwide with Internet access. No regional restrictions apply.

3. Access provision procedure and terms

3.1. Access to the service is activated automatically within a few minutes after successful payment.

3.2. For paid plans, the access period corresponds to the selected duration (30, 60 or 365 days) from the moment of payment.

3.3. For one-time AI token packs — tokens are credited instantly and remain valid until used up, but no longer than 365 days from purchase.

4. Subscription cancellation

4.1. The user may cancel subscription auto-renewal at any time via the account. Cancelling auto-renewal does not refund the already-paid period.

4.2. To cancel a one-time plan before activation, contact support within 24 hours of payment.

5. Refund procedure

5.1. Under Russian Government Decree No. 2463 of 31.12.2020, software provided in electronic form without a physical medium is on the list of non-refundable goods once access has been granted.

5.2. A refund is possible in the following cases:

• Within 24 hours of payment — provided the user has not used the service (no projects created, no AI requests). A full refund is issued.
• Technical unavailability — if, through the fault of the rights holder, the service was unavailable for more than 48 continuous hours in the paid period. The refund is proportional to the downtime.
• Erroneous payment — on double charge or an incorrect payment amount.

6. Refund procedure

6.1. To request a refund, the user sends a request to info@gorkycad.pro with:

• The email linked to the account;
• The payment date and amount;
• The reason for the refund.

6.2. The request is reviewed within 10 (ten) business days.

6.3. On a positive decision, funds are returned to the same bank card used for payment. The crediting time depends on the issuing bank and ranges from 3 to 30 business days.

7. Contacts

For all refund and cancellation questions:

Email: info@gorkycad.pro
Phone: +7 (953) 555-90-20